Dedicated, Best-in-Class Customer Support

We understand the mission-critical nature of the solutions built using Vizor Software. Our client support teams deliver peace of mind through their dedication to meeting and surpassing client expectations and service level agreements.

Based in our Dublin office, our Support Team provide access to upgrades that are based on our product roadmap, industry demands and client requests. Our service helpdesk is also made available to all support and maintenance clients.

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Support Hours

Vizor Customer Support is available 8:00 AM to 10:00 PM GMT

Log a Ticket

If you are a current Vizor client looking for assistance, please log a ticket.

Vizor Software 2018 Release

On June 11 Vizor announced the availability of its 2018 Software Release. This major release includes a suite of self-service enhancements which offers customers a new way to respond to the rapid changes in regulatory requirements.

Self-service is enabled by the 2018 Release of Vizor Builder which supervisory authorities can use to implement significant configuration changes themselves, without the need for software changes. For example, the new metadata importers automatically create new data collections from existing XBRL taxonomy packages or XML schemas, allowing supervisors to launch new returns within days or weeks.

For an overview of the new release, please visit our 2018 Release page.